Freeing IT Teams to Focus on Innovation: The Strategic Advantage of Outsourcing Microsoft Support Management
For IT teams, every minute spent handling Microsoft support tickets is a minute not spent on innovation. While managing these tickets is necessary to keep business operations running smoothly, the reality is that handling them in-house can become a significant drain on time, energy, and resources. IT teams find themselves trapped in a cycle of navigating Microsoft Support instead of driving strategic projects that can truly transform business outcomes.
Is handling Microsoft Support tickets the best use of their time?
The Hidden Costs of Managing Microsoft Support Tickets
For many IT teams, managing Microsoft support issues is frustrating, complex and time-consuming. With 70%+ of organizations using Microsoft for core cloud infrastructure and business operations, most have a Standard Microsoft Support contract. Unfortunately, Microsoft Support is often complex, takes longer than businesses can afford, and has no clear escalation path. As a result, managing Microsoft support tickets can consume a disproportionate amount of time, pulling talented IT professionals away from high-impact initiatives. It also can cause employee frustration, stress, and impact job satisfaction, leading to increased turnover.
Then there’s the cost to the business in revenue and productivity when it must wait for support resolutions. Most businesses cannot afford the lengthy time it takes Microsoft to restore uptime or resolve issues.
The Opportunity Cost of Dealing with Microsoft Support
As mentioned, your IT team has the potential to be a driving force for innovation. Digital transformation, modernization, automation, and AI integration are at the forefront of today’s business strategy, but achieving these goals requires focus, time, and expertise.
When your IT team is handling Microsoft support tickets, they’re not developing new business-enhancing technologies, improving operational efficiency, and driving competitive advantage. Even dedicated IT support teams can spend an inordinate amount of time dealing with the ins and outs of Microsoft Support. This opportunity cost is significant.
Redirecting IT teams away from Microsoft support management to innovation may be the better investment.
The Strategic Advantage of Outsourcing Microsoft Support Management
Microsoft support management experts like Crayon specialize in fast, efficient, and strategic issue resolution. By entrusting Microsoft support management to a Microsoft IT support provider, you can achieve:
- Faster resolution times – dedicated Microsoft support experts have the experience and direct access to Microsoft’s internal resources, ensuring tickets are resolved swiftly and escalated expediently and effectively.
- Proactive support and prevention – rather than just addressing issues as they arise, outsourced teams use analytics and insights to prevent recurring problems, reducing the volume of support tickets over time.
- Cost efficiency – instead of overloading in-house teams or hiring additional staff, businesses can leverage outsourced support for predictable, cost-effective service models.
- Access to expertise – outsourced IT professionals bring deep knowledge of Microsoft technologies, ensuring that businesses receive tailored solutions aligned with their specific goals and needs.
Crayon Premium Support: Bridging the Gap
Moving your Microsoft support to an experienced Microsoft support provider is not just about resolving tickets faster, it’s about enhancing IT’s overall effectiveness. This kind of support acts as a bridge between technical problem-solving and strategic enablement. It improves Microsoft uptime and issue resolution and optimizes your IT team’s skills, time and resources.
Crayon’s Premium Support service provides in-depth support, covering Microsoft Productivity Cloud (M365, O365, D365, individual applications), Microsoft Azure (IaaS, PaaS), and Microsoft on-premises software products.
With our expert advisory services, we drive maximum uptime, seamlessly bridging the gap in Microsoft's standard support agreement. We efficiently resolve most issues in-house, and facilitate faster escalation with Microsoft when necessary, all at a cost lower than the typical Microsoft Support package – saving organizations up to 30% in Microsoft support costs.
Empower Your IT Team to Drive Innovation
As you look ahead to the innovation your business is focused on this year and beyond, the question is not whether outsourcing Microsoft support is worth it, but rather—how much more could your IT team accomplish if they weren’t managing Microsoft support tickets? The future of IT is not in fixing problems; it’s in creating solutions that drive business success. And with the right outsourced support partner, like Crayon, your IT team can finally focus on doing just that.
